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Return Policy

Return Policy

  • We gladly accept returns for refunds/exchanges within 50-days from when your order was delivered to you! 

 

    • If 45 days have gone by from the order delivery date, unfortunately, we can't offer you a refund/exchange.
    • If you believe your item is faulty for any reason please contact us on Instagram @azoness1 or email us at contact@azoness.com 
    • Please note that your return must be sent back to us within 45 days, but it does not have to reach us in the 50-day window.
    • We do not cover shipping costs for returns/exchanges at this time.
    • If you return an item, the original shipping cost is not refunded.

 

  • Once your return reaches our facility it may take 2-4 business days for your return to be processed during a normal business wave, if it is during a weekend for us please allow 4-7 business days for the team to process your return accordingly. If your return passes inspection, then your refund/exchange will be issued.
  • For refunds, the returned item(s) cost will automatically be issued to the original method of payment used during checkout.
    • Please note that refunds can take up to 7 business days to process back into your bank account.
  • For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.
  • If you request an exchange and stock is unavailable for your request a refund will be issued.
    • We do not ship returned items back to customers if exchange requests cannot be fulfilled.
  • Exchange requests can only be made for the same product being returned in either a different color-way or size.

WHEN WILL MY REFUND/EXCHANGE BE PROCESSED?


Processing refunds/exchanges can take up to 2-4 business days once the return package reaches our distribution center on regular business waves. During a launch business wave we kindly 

ask between 4-7 business days to process returns once they have been delivered to our warehouse 

 

We do our best to process them as quickly as possible once they have been delivered to our facility!